Help centre
Frequently asked questions
Everything you need to know about ordering, pickup, payments and your account.
Ordering
How do I place an order?
Create an account with your address and pincode, browse products, add them to your cart and place the order at checkout. You will receive an order number and a 6-digit pickup code.
Do I need an account to order?
Yes. Your account links you to the Sampurana Life Care outlet that serves your pincode, so we know where to keep your order ready.
Is there a minimum order value?
No, there is no minimum order value. Some coupons need a minimum cart value, which is shown on the coupon.
Can I change my order after placing it?
You can cancel an order from My Orders until it is dispatched from our main warehouse (while it is Placed, Confirmed or Packed) and place a new one. After dispatch, please contact our support team.
How does my order reach the outlet?
Our main team confirms and packs every order at the central warehouse, then sends it to the outlet assigned to your pincode. The outlet agent marks it "Ready for Pickup" when it arrives and we email you.
Pickup & Outlets
How is my pickup outlet decided?
Your outlet is assigned automatically from the pincode you register with. Every order you place is prepared at that outlet.
Can I change my address or outlet?
For security and accurate order handling, customers cannot change their address or outlet themselves. Please contact our support team and we will update it after verification.
How will I know my order is ready?
Your order status changes to "Ready for Pickup" in My Orders and we also send you an email. Bring your pickup code to the outlet.
How long will the outlet keep my order?
Orders are held for 3 days after they are marked ready. Unclaimed orders may be cancelled and the stock released.
Can someone else collect my order?
Yes. They need to show the order number and the 6-digit pickup code. Keep your pickup code private.
Payments
How do I pay?
You pay at the outlet when you collect your order - cash, UPI or card (as accepted by the outlet). There is no online payment.
Are prices inclusive of taxes?
Yes, all prices shown on the website are inclusive of applicable GST.
How do coupons work?
Enter the coupon code in your cart. The discount is applied instantly if your cart meets the coupon conditions.
Account & Security
I forgot my password. What do I do?
Use the "Forgot password" link on the login page. We will email you a secure link that is valid for 60 minutes.
Is my personal information safe?
Yes. Passwords are encrypted, the site uses secure sessions, and we never sell your data. Read our Privacy Policy for details.
How do I contact customer support?
Use the Contact Us page, call or WhatsApp us on the number at the bottom of every page, or visit your outlet.
Still have questions?
Our team is happy to help.