1Acceptance of terms
By accessing or using the Sampurana Life Care website (the "Website"), operated by Sampurana Life Care OPC Private Limited ("we", "us", "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.
2Eligibility & account
You must be at least 18 years old to create an account. You agree to provide accurate, complete information including your full address and pincode. You are responsible for keeping your password confidential and for all activity under your account.
Your pickup outlet is assigned automatically based on your registered pincode. Customers cannot change their address or outlet themselves; such changes are made only by our team after verification.
3Orders & pickup
All orders placed on the Website are for collection from your assigned Sampurana outlet. An order is confirmed only when the outlet accepts it. We may cancel any order due to stock unavailability, pricing errors or suspected misuse. Orders not collected within 3 days of being marked "Ready for Pickup" may be cancelled.
Each order has a unique 6-digit pickup code. The order will be handed over to anyone who presents the order number and the correct pickup code, so please keep it confidential.
4Pricing & payment
All prices are in Indian Rupees (INR) and inclusive of applicable GST. Payment is made at the outlet at the time of pickup by cash, UPI or card, as accepted by the outlet. Prices may change without notice; the price applicable is the price at the time of placing the order.
5Coupons & offers
Coupons are subject to their individual conditions (minimum order value, validity, usage limits) and cannot be exchanged for cash. We reserve the right to withdraw any offer at any time.
6LIC linkage (back office)
Sampurana Life Care OPC Private Limited may, at its sole discretion, facilitate an LIC (Life Insurance Corporation of India) linkage for registered customers. Any such LIC linkage is processed and managed entirely by our team in the back office, separately from this website. No insurance policy is sold, offered or issued through this website, and no insurance details are collected or displayed on it. The terms, eligibility, benefits and claims of any LIC policy are governed solely by the respective policy documents issued by LIC and applicable law. For any LIC-related query, please contact our support team.
7Product information
We try to display product details, images and prices accurately. However, packaging and labels may differ slightly from images. Health and wellness products are not intended to diagnose, treat or cure any disease; please consult a doctor where appropriate.
8Prohibited use
You must not misuse the Website, attempt unauthorised access, interfere with its security, scrape data, place fraudulent orders or impersonate others. We may suspend or terminate accounts that violate these terms.
9Limitation of liability
To the extent permitted by law, our liability for any claim arising from an order is limited to the value of that order. We are not liable for indirect or consequential losses.
10Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at the location of our registered office.
11Contact
Questions about these terms? Email support@sampurana.com.