1Cancellation by customer
You can cancel an order from My Orders until it is dispatched from our main warehouse (status "Order Placed", "Confirmed" or "Packed"). After dispatch, please contact our support team. Since payment is collected only at pickup, no payment is taken for cancelled orders.
2Cancellation by us
We may cancel orders due to stock unavailability, pricing errors, suspected fraud, or if the order is not collected within 3 days of being ready.
3Inspection at pickup
Please check your products at the outlet counter at the time of pickup. If any item is damaged, expired or incorrect, the outlet will replace it or remove it from your bill immediately.
4Returns after pickup
Unopened, non-perishable products in original packaging may be returned at the same outlet within 7 days of pickup with the invoice. Perishable items, personal care products once opened, and products marked non-returnable cannot be returned for hygiene reasons.
5Refunds
Approved refunds for returns are processed at the outlet in the original payment mode (cash refund or UPI/card reversal) within 5-7 working days.